In today’s podcast, Nicola and Judith talk about confrontation. When business goes wrong or the goalposts move or you feel you’ve been misunderstood, what’s the best way to resolve matters? How to handle disputes without fear or upset or accusation or finger-pointing!
Learn how to explain how you feel and why it’s best not to do this via email or text or any other written means which serves often only to compound the original misunderstandings as people can feel shocked and/or attacked and that they must attack back by way of defense.
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